Booking/Refund Policy

A legal disclaimer

Effective Date: July 1st, 2025​

Policies & Terms

When you book an appointment or purchase products from Inner G Loc Studio or Rooted N Inner G Haircare, you agree to the following policies:

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Refund Policy

Haircare Products:

Due to health and safety reasons, all sales are final. We do not accept returns or exchanges.

Damaged or Defective Items:

Contact us within 7 days of delivery with photos and your order number. We will gladly offer a replacement or store credit.

Services:

All service sales are final. No refunds will be issued for completed services. If you are dissatisfied, please contact us within 3 days, and we will make every reasonable effort to address your concerns.

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 Booking Policy

Deposits:

A non-refundable deposit may be required to secure your appointment. This deposit is applied toward your total service cost.

Cancellations:

Appointments must be canceled or rescheduled at least 24 hours in advance. Late cancellations will forfeit your deposit and/or incur a fee.

No-Shows:

No-shows will be charged 100% of the scheduled service cost and may be refused future appointments.

Late Arrivals:

    •    7+ minutes late: Late fee applies.

    •    12+ minutes late: Appointment may be canceled and marked as a no-show.

Guests:

Only the person receiving the service is permitted in the suite. No additional guests, children, or pets are allowed without prior approval.

Right to Refuse Service:

We reserve the right to refuse service to anyone for any reason, including:

    •    Disruptive or disrespectful behavior

    •    Repeated no-shows or lateness

    •    Failure to comply with salon policies

Payments:

All payments are due at the time of service. We accept credit/debit cards and other electronic payment methods.

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✨ Contact Us

Questions about these policies?

Email: InnerGLocstudio@gmail.com

Phone: (720) 404-1348

Address: 2600 S Parker Road Aurora CO 80014 Building 5 Floor 2 Suite 1